Flexi Care & Support...
Privacy & Cookies
This privacy policy sets out how Flexi Care & Support uses and protects any information that you give when you use this website.
This website is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information (when you contact us):
- name / company name
- contact information including phone number / email address
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Google Analytics
We use analytical cookies which allow us to recognise and count the number of visitors and to see how our visitors move around our site. This helps us to improve the way our website works, for example by making sure users are finding what they need easily. You can read more about the individual analytical cookies we use and how to recognise them by visiting this link.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
Under the General Data Protection Regulation (GDPR) and The Data Protection Act 2018 (DPA) you have a number of rights with regard to your personal data. You have the right to request from us access to and rectification or erasure of your personal data. See contact details below regarding how to initiate the procedure.
You may choose to restrict the collection or use of your personal information in the following ways:
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us on the addresses below.
Address:
Flexi Care & Support
Barnsley Business & Innovation Centre,
Snydale Road, Cudworth,
Barnsley, South Yorkshire,
S72 8RP
Tel: (01226) 710588
Email: info@flexicareandsupport.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
PLEASE NOTE: we will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Advice & Support
Our team members are trained to support you to become as independant as possible, achieve the things you want to do, and help you plan for the future.
They will:
- Empower you to make your own choices by providing any information, advice or support you need
- Respect your confidentiality by keeping any information you share private - they will only share information with services, such as your GP or Social Worker if they think you are at risk
- Treat you with dignity and respect at all times
- Support you to achieve your personal goals at home or in the community and help you access activities that you enjoy, whilst ensuring your safety and wellbeing