Flexi Care & Support...
Quality Assurance

At Flexi Care & Support, we aim to provide a positive, enriching experience and the best possible outcomes for everyone accessing our services.

Our service respects people’s rights, privacy and dignity and is committed to enhancing the quality of life of each and every individual we work with. We recognise that continuous quality improvement and development of our services is the only way to achieve this.

That’s why, as well as following the Care Quality Commission’s (CQC) standards and other local and national quality schemes, we also are signed up to the Driving Up Quality Code.

Driving Up Quality

Following the shocking abuse of people with learning disabilities at Winterbourne View, the government and many other organisations are taking action to make sure that this never happens again.

We and many other providers have made a commitment to listen to the people we support and support them to build lives that have meaning for them.

The Driving up Quality Code sets out five key standards:

Support is focused on the person
The person is supported to have an ordinary and meaningful life
Care and support focus on people being happy and having a good quality of life
A good culture is important to the organisation
Managers and board members lead and run the organisation well

By committing to the Driving up Quality Code we can help to ensure that abusive services such as Winterbourne View are never repeated.

For further information about the Driving Up Quality Code please click the link - www.drivingupquality.org.uk.

Recognised Provider List (RPL)

The Recognised Provider List (RPL) lets adults who are looking for packages of care and support in Barnsley choose from a list of providers that follow a clear quality framework.

In order to have recognised provider status and the quality mark, FlexiCare & Support have met a set of standards determined by Barnsley MBC. Only providers who have met this quality criteria, can display the RPL Logo.

The RPL is for adults requiring services who are either in receipt of a direct payment, including supported managed accounts (SMA), or who are private self-funders.

For further information about the Recognised Provider List (RPL) please click the link - www.barnsley.gov.uk/services/adult-health-and-social-care/recognised-provider-list-rpl.

We Value Your Views

We value feedback from the people who use our services, their family and carers, our staff, service commissioners and other professionals.

If you have feedback about any of our services, you can contact us on: feedback@flexicareandsupport.co.uk or alternatively, fill out a form on our contact page.

Customer Survey 2023

Our 2023 Customer Satisfaction Survey can be found at: Customer Satisfaction Survey 2023

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We’ve had Sarah come into our home for the last few months to help out with William. They have struck up an amazing relationship, and Sarah’s attention is with him 100% of the time. We feel so comfortable with her helping with him; and know William loves having her around. It’s hard for us to have someone in our home; but Sarah makes us feel so at ease and is like part of our family. We were unsure about using support service, as I felt it may be uncomfortable. I now feel it was the best decision we made for our son and our family. Michelle - Flexi Care & Support Client

Advice & Support

Our team members are trained to support you to become as independant as possible, achieve the things you want to do, and help you plan for the future.

They will:

Empower you to make your own choices by providing any information, advice or support you need
Respect your confidentiality by keeping any information you share private - they will only share information with services, such as your GP or Social Worker if they think you are at risk
Treat you with dignity and respect at all times
Support you to achieve your personal goals at home or in the community and help you access activities that you enjoy, whilst ensuring your safety and wellbeing